Privacy policy.

 

Privacy Policy

The Career Remote™ is the trading name of LSV Coaching Ltd. Your privacy is important to us. This privacy statement explains what personal data we collect, how we use it, how it may be shared, and the steps we take to protect it.

Who We Are

LSV Coaching Ltd, trading as The Career Remote™, offers services in coaching, mentoring, training, and learning & development consulting.

Personal Data We Collect

We collect personal data to operate effectively and provide you with the best possible service. This data may include:

  • Name

  • Email address

  • Phone number

  • Job title or role

  • Organisation (if relevant)

  • Postal address (if required)

  • Session notes or reflective materials (with consent)

  • Payment or invoicing information

You may provide this data directly when you:

  • Contact us via email, phone, or our website

  • Schedule or attend coaching, mentoring, or training sessions

  • Sign up for events, workshops, newsletters, or updates

How We Use Your Personal Data

We use your personal data to:

  • Deliver the services you request (e.g. coaching, training)

  • Schedule, manage, and follow up on appointments

  • Send invoices or receipts

  • Communicate relevant updates and resources related to your original enquiry

  • Maintain records for professional development, insurance, or legal compliance (e.g. coaching logs, anonymised summaries)

  • Send occasional promotional or informative emails, only with your consent

We use secure systems to store data, including password protection and up-to-date antivirus software.

Use of Third Parties and AI Tools

To support our business operations and deliver our services effectively, we use third-party tools and services, including:

  • Google Workspace (for emails, virtual meetings, calendar bookings, and file storage)

  • AI note-taking and transcription tools (e.g. Otter.ai, Fireflies.ai, or similar), which may be used during virtual coaching sessions to support accurate record-keeping and reflection.

  • Payment processors (e.g. Stripe, PayPal) to manage invoicing and transactions securely

These providers have their own privacy policies and comply with data protection regulations. Any use of AI tools for note-taking is disclosed in advance and used with your consent. You may opt out at any time.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, insurance, or professional obligations. You may request deletion at any time, and your data will be removed unless retention is required by law or professional standards.

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights or raise a concern, please contact us at:
lucy@lucyshuttvine.com

Mailing List & Marketing

You will only be added to our mailing list with your explicit consent and upon purchase. You can unsubscribe at any time using the link in the email or by contacting us directly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or services. We encourage you to review it periodically.